DO BUSINESS FASTER AND FARTHER
Network Services
Evolve your network to support your technology and business plans—whether it’s cloud computing or the Internet of things, field sales or global supply chains.
Product highlights
Contact Center as a Service uses cloud functionality to provide a flexible solution for efficient customer service:
- Intelligent queuing, enhanced routing, e-mail, and web integration combine multiple contact centers into a single virtual enterprise.
- Data integration personalizes each customer experience by delivering key information to support personnel—facilitating fast, efficient resolution.
- Scalability inherent in the cloud service allows you to adjust to changing volume—and pay for what you use.
- Customized applications and integrated third-party solutions.
- From extending applications across groups, streamlining processes across channels, and upgrading existing solutions to adopting new features – we can deliver a customized solution based on your unique needs.
Contact Center Solutions (UCC/CX)
Your customers are everywhere; so are your contact centers. Bring them together by making the right connections every time. Centralized services combine multiple contact centers into a single virtual enterprise, helping improve efficiency, boost performance, and control costs.
To your operations team, this change makes a chaotic, far-flung infrastructure easy to manage. To your customers, it creates a single front for your business that delivers what they want, when they need it—in a personalized way.
Our unified virtual contact center solutions can enhance both customer service and operational efficiency.
Project Management
World class service
Private IP (PIP)
For your business to be competitive, your network must be dynamic, capable of automating business processes, and able to traverse protocols and continents with ease.
Private IP solutions offer the scalability and connectivity of IP with the security and reliability of legacy network technologies. Private IP uses a simple network design that grows with your business and consolidates your applications onto a single network infrastructure.
Easy installation at your location.
Many business locations are already equipped with Private IP infrastructure, which reduces service installation time and costs.
For other facilities, our Ethernet Access Services lets you run a variety of data types and connect multiple Ethernet, Private IP, and Internet Dedicated Ethernet (IDE) circuits across the same connection.
Our Experts can quickly determine what’s needed. Contact your Unified Connection Representative to check availability.
We will work closely with you to help standardize, simplify, and gain control over your network using one or more of Verizon's Ethernet products:
Dedicated E-Line
- Dedicated point-to-point or point-to-multipoint routes across the network
- Predictable latency
- Redundant connections with diversity options for business continuity
Ethernet
Extend your office network across town, across the globe, or into the cloud. Verizon’s Ethernet portfolio seamlessly delivers data and applications that can help improve your business performance. We offer a complete, highly available Ethernet portfolio in increments from 1 Mbps to 10 Gbps,* with business continuity and management tools.
Verizon private Ethernet services are highly secure, with world-class performance, allowing you to connect your offices, data centers, and business sites to deliver both IP and non-IP traffic securely across a single Ethernet connection. Whether you choose to use Ethernet alone or with other Verizon Enterprise Solutions Services our common access architecture provides the flexibility to customize your network.
Product highlights
UCCaaS gives you secure, reliable, and flexible tools to connect workers, partners, and customers for increased efficiency and to make jobs easier:
- IP communications that enable reliable voice and video services over both fixed and wireless devices for quick one-on-one or group chats
- Instant messaging and presence via Cisco(R) Jabber desktop and mobile interface
- Internet- and video-conferencing capabilities, combined with secure file sharing, that allow for more in-depth meetings and collaboration
- Customizable reporting options and comprehensive management tools that give you greater control and in-depth insights into your cloud services
- Industry-leading service level agreements (SLAs) that give you peace of mind that your mission-critical services will be available when you need them
Choosing Verizon for your unified communications solution lets you tap into a depth of resources to help you each step of the way. From consulting and professional services, to delivering and maintaining the service, you can take advantage of our years of expertise in managing networks around the world.
Unified Communications (UCaaS)
Expand your organization’s ability to communicate and collaborate with its employees, partners, suppliers, and customers. UCCaaS delivers a cloud-based platform that helps your teams more easily and readily connect with each other, share ideas, and make critical decisions. A pay-as-you-go model delivers a flexible set of secure, reliable, cost-effective services when, where, and how they are needed, so you can limit capital expenses and simplify management.
UCCaaS can be deployed as a purely hosted or hybrid solution. It also seamlessly integrates with—and can even add new capabilities to—the in-house collaboration solutions and line-of-business systems your organization has already deployed on its networks. UCCaaS can meet your current business needs and scale up to meet your future needs. Or you can add new capabilities to previously deployed applications, which help increase their lifespan and usefulness. You can also use UCCaaS to improve how you design, build, sell, and service products, helping you to improve customer satisfaction.
Managed WAN
Your wide area network (WAN) is a critical component of your IT and business operations. It takes dedicated resources, hardware, software, and the latest applications to properly manage it.
Supported by strong service level agreements (SLAs), Verizon Managed WAN services range from simple monitoring and reporting to complete outsourcing of your corporate network and data center—so you can concentrate on growing your business rather than day-to-day network operations.
Product highlights.
Managed WAN services power your network to securely deliver information with the speed and ease your users need to stay productive:
- Proactive monitoring and notification services isolate network faults and recommend corrective actions.
- Physical management services clear physical issues with access and/or transport.
- Full management services provide life-cycle monitoring, management, and repair for your entire network.
