Business requires contact. Your people need to interact freely to exchange ideas, get the support they need, and drive business forward. But that level of interaction can be hard to come by when the people involved are located around the globe. Our Advanced Communications solutions can bring down the barriers of time and distance to enhance collaborative efforts.
Your customers are everywhere; so are your contact centers. Bring them together by making the right connections every time. Centralized services combine multiple contact centers into a single virtual enterprise, helping improve efficiency, boost performance, and control costs.
To your operations team, this change makes a chaotic, far-flung infrastructure easy to manage. To your customers, it creates a single front for your business that delivers what they want, when they need it—in a personalized way. Our unified virtual contact center solutions can enhance both customer service and operational efficiency.
Product highlights.
Contact Center as a Service uses cloud functionality to provide a flexible solution for efficient customer service:
Expand your organization’s ability to communicate and collaborate with its employees, partners, suppliers, and customers. UCCaaS delivers a cloud-based platform that helps your teams more easily and readily connect with each other, share ideas, and make critical decisions. A pay-as-you-go model delivers a flexible set of secure, reliable, cost-effective services when, where, and how they are needed, so you can limit capital expenses and simplify management.
UCCaaS can be deployed as a purely hosted or hybrid solution. It also seamlessly integrates with—and can even add new capabilities to—the in-house collaboration solutions and line-of-business systems your organization has already deployed on its networks. UCCaaS can meet your current business needs and scale up to meet your future needs. Or you can add new capabilities to previously deployed applications, which help increase their lifespan and usefulness. You can also use UCCaaS to improve how you design, build, sell, and service products, helping you to improve customer satisfaction.
Product highlights.
UCCaaS gives you secure, reliable, and flexible tools to connect workers, partners, and customers for increased efficiency and to make jobs easier:
Choosing Verizon for your unified communications solution lets you tap into a depth of resources to help you each step of the way. From consulting and professional services, to delivering and maintaining the service, you can take advantage of our years of expertise in managing networks around the world.
Pursue new opportunities around the globe with flexible, secure, and reliable ways to connect and communicate. Voice over IP (VoIP) services can help enable your business with efficient, dependable communication products and services, which are critical for agility and continuity in this customer-centric era.
Our business VoIP portfolio includes IP Trunking, IP Integrated Access, Virtual Communications Express, and Business Connection services to integrate voice and data traffic and provide a platform for layering networking products to support Unified Communications and Collaboration (UC&C) solutions. Improve cost control, business survivability, and customer service with our scalable business VoIP products and services for the enterprise and small/medium business.
Product highlights
We provide feature-rich Voice over IP services to seamlessly integrate voice, data, and Internet over one IP network, so you can:
With over 800,000 route miles, spanning six continents, we own and operate one of the most expansive IP networks in the world. Our voice, data, and Internet features and services run over a state-of-the-art fiber-optic network, reaching customers in more than 2,700 cities and 150 countries.